Privacy Policy

Online Practices Privacy Policy

The Online Practices Privacy Policy explains how we may collect information from you online when you visit a Shortsaleplan.com Web site.

The Online Practices Privacy Policy, effective as of March 23, 2009, is for general guidance and subject to change. Please review periodically.

Customer information means personally identifiable information about a consumer or a consumer's current or former customer relationship with Shortsaleplan.com.

Browsing our site

You can browse our sites anonymously by choosing not to provide us with any personally identifiable information, such as your name or e-mail address, during your visits to our sites. When you browse this way, we won't be able to link your online activity with the accounts you have with us.

Browsing anonymously after you've identified yourself involves setting your browser to disable cookies and similar files or by deleting the cookies and similar files that you have accepted from us. To do this, you'll need to follow your browser's instructions for disabling cookies or deleting cookies. Please note that the use of certain online products do require the acceptance of cookies or similar files.

Cookies and Similar Files

In all cases, cookies and similar files that we place on your computer do not contain any personal information unless encrypted, and we never use cookies or other files to track your use of other web sites. We may place cookies or similar files on your hard drive for security purposes, to facilitate site navigation, and to personalize your experience while visiting our site. Our cookies do not identify you as an individual or by account number.

Cookies are pieces of information stored directly on the computer you are using. Shortsaleplan.com uses cookies in the following way:

• Web Browsing Cookies. Cookies used for Web Browsing can contain a variety of information, such as a simple count of how often you visit a Web site or information that allows customization of a Web site for your use. Cookies allow us to collect technical and navigational information such as browser type, time spent on our site, and the pages visited. They do not contain or capture customer specific data. We may also use cookies in online advertising to track consumer responses to advertisement. This provides us the capability to monitor the use of our site so we can continually improve the design and functionality to better serve you.
• Similar Files. Some web sites use technologies similar to cookies to store information. As with cookies, we never store personal information unless encrypted, and we never use it to track your use of other web sites.

Collecting Information

When you visit our website, we may collect the following information in order to provide you with services, save you time and money, and better respond to your needs:

• Application information. Information that you provide to us online in applications and other forms. Examples include your assets, income and debt.
• Identification Information. Information that identifies you such as name, address, telephone number and Social Security number, etc.

· eCommerce. If you are purchasing a product, we may request payment information to complete the purchase which may include your mailing address or other contact information to ensure authentication and proper delivery. We use industry standard secure socket layer (SSL) encryption. We do not sell or rent your personal financial information. When you engage in an eCommerce transaction on the site using a credit card, your credit card information, including the account number, expiration date and your billing address, is passed onto the merchant with whom the transaction itself was placed; only Shortsaleplan.com and this merchant with whom you placed the order has any access to your credit card information. You have the option of declining to provide credit card information on the site at anytime. You have the right to withhold information, however, we may not be able to process your request or provide you with the services or products you have requested.

· IP Addresses.We reserve the right to use your IP address to diagnose problems with servers and to administer our website.

How We Share Information

Shortsaleplan.com may share Customer Information we collect from you online with our family of companies and with companies that work for us. All nonaffiliated companies that act on our behalf and receive Customer Information from us are contractually obligated to keep the information we provide to them confidential and to use the Customer Information we share only to provide the services we ask them to perform. These companies may include financial service providers such as payment processing companies, and nonfinancial companies such as data processing companies.

We also may disclose Customer Information we collect about you online to credit bureaus and similar organizations and when required or permitted by law. For example, Customer Information may be disclosed in connection with a subpoena or similar legal process, fraud prevention or investigation, risk management and security, and the recording of deeds of trust and mortgages in public records.

Making Sure Your Information is Accurate

Keeping your account information accurate and up to date is very important. If your account information is incomplete, inaccurate or not current, please call or write to us at the telephone number or appropriate address for such changes previously submitted as it relates to your account.

Corrections and Updates

To change or modify any previously submitted information, you may send an email to: customerservice@shortsaleplan.com

Please note that no data transmission is completely secure. Any information you provide or transmit through the website is done at your own risk. Once we receive your information we will take every reasonable precaution to ensure the security of this information.

Changes to the Online Practices Privacy Policy

If we make changes to the Online Practices Privacy Policy or make any material changes to our online services, we will revise the Online Practices Privacy Policy to reflect such changes and revise the policy's effective date.